Refund Policy for BrookLanes

Thank you for shopping at BrookLanes. We take pride in the quality of the delicious pizzas and accompanying items we serve. However, we also understand that there may be circumstances under which you need to return a product. Below is our refund policy, which stands to ensure that your experience remains satisfactory.

Cancellation Before Delivery

If you wish to cancel your order before it has been delivered, please contact us immediately at +44 20 7946 0958. If the order has not been prepared or dispatched, we will be able to cancel the order and issue a full refund in £.

Non-Delivery

If for any reason your order does not arrive within a reasonable timeframe please contact us at +44 20 7946 0958. We will investigate the matter and, if we are unable to guarantee delivery, we will offer you the option of a full refund or a delivery reschedule at no additional cost.

Quality Concerns

We strive to prepare our pizzas and other menu items to the highest quality standards, but we acknowledge that issues may arise. If the items you received did not meet our promised standards, please contact us within 24 hours of the order's delivery time. We may require photographic evidence of the product in question if it pertains to the quality. Once your claim is validated, we will offer you the option of a replacement or a refund to your initial payment method.

Incorrect Orders

If you receive an order that is incorrect, please notify us immediately at +44 20 7946 0958. We will make arrangements to correct the order as quickly as possible. If you prefer a refund instead, please return the incorrect items in the original packaging and state to our address at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. Once we receive the returned items, we will process the refund.

Refund Processing

All refunds will be processed within 7 to 14 business days upon confirmation. The funds will be issued to the original payment method used at the time of purchase. Please note that depending on your financial institution, it may take an additional 2-10 business days after your credit is applied for it to be reflected in your account.

Contact Us

If you have any questions or concerns about our refund policy, please do not hesitate to contact us at +44 20 7946 0958. We aim to ensure that you are completely satisfied with your BrookLanes experience, from our website at brooklanes.click to the last bite of your meal.

Policy Updates

We may review and update this policy periodically to reflect our current practices and ensure compliance with any changes or amendments to the law. We encourage customers to review our refund policy regularly. This policy was last updated on April 1st, 2023.